Whether an advisor is building a large enterprise or prefers a lifestyle business, some type of client service role will be critical. Here are some thoughts when hiring a next CSA.
Eddy Ricci, Jr., CFP ®, CEPA ®: We have some client firms that will have the owner conduct a first interview via phone, not zoom or in person, so they can strictly evaluate the candidate’s phone presence. We have other clients require a writing assignment, where they need to craft a sample email based on a given situation. What is most important for you to evaluate with a CSA candidate and how can you alter your interview process around it?
Michael P. Connaughton, CFP®, CLU®, ChFC®: Client service roles often span a wide spectrum of responsibilities from firm to firm. The employer should determine if they require a staff member who is focused on back-office operations and administrative responsibilities or if they need a licensed candidate who can assist with trading, money movement and potentially some investment analysis or light financial planning work. Often CSAs are interfacing with multiple team members, so gathering input from the team around areas of needed support along with feedback pertaining to a candidate’s experience level and necessary soft skills is vital. In the same vein employers should consider including key team members in the candidate’s interview process to gain perspective and help ensure they are selecting the best possible fit.